Question 1

How long are documents stored?

Accepted Answer

Exactly 7 years per Swedish Bokföringslag chapter 7. After 7 years, you receive a notification and can choose to extend or export before deletion.

Question 2

Where is my data stored physically?

Accepted Answer

All data is stored exclusively in Sweden across three geographically distributed data centres for redundancy. No data ever leaves Swedish borders.

Question 3

Is Golden Folder compliant with GDPR?

Accepted Answer

Yes. All data is processed under Swedish and EU GDPR regulations. You are the data controller; we are the processor. We provide a Data Processing Agreement (DPA) upon request.

Question 4

Can external auditors access documents without creating an account?

Accepted Answer

Yes. You generate a time-limited, read-only access link for the auditor. They need no account or login.

Question 5

How does the AI document processing work?

Accepted Answer

Golden Folder uses OCR and natural language processing to automatically categorise, tag, and index each document, making it instantly searchable by amount, date, supplier, or content.

Question 6

What happens if I cancel my subscription?

Accepted Answer

You retain full access to download all documents for 90 days after cancellation. We provide a structured export in standard formats.

Question 7

Is there a mobile app for clients?

Accepted Answer

Yes. A companion mobile app is available for iOS and Android. Clients can photograph receipts, upload files, and view their document status.

Question 8

Do you offer a free trial?

Accepted Answer

Yes. A 30-day free trial is available with no credit card required, giving access to all Firm tier features.

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